Refund policy

Return & Refund Policy

Last Updated: August 29, 2026

At GetPostureFix, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we’re here to help.

This Return & Refund Policy explains when returns, exchanges, and refunds are available for purchases made through getposturefix.com.

1. Return Eligibility

You may request a return if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product is defective or has a manufacturing issue.

  • The product does not reasonably match its description.

  • The product meets any other return conditions stated on the product page at the time of purchase.

To be eligible for a return, the product should generally:

  • Be unused or in its original condition, where applicable.

  • Be returned with its original packaging, accessories, and documentation where reasonably possible.

  • Not show signs of misuse, intentional damage, or excessive wear.

  • Be accompanied by your order details or proof of purchase.

Certain products may have specific return conditions depending on their nature.

2. Return Timeframe

Return requests must be submitted within 7 days of receiving your order.

To start a return, contact us at:

Email: support@getposturefix.com

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos of the product, if the product is damaged or defective

We may request additional information to assess your return request.

3. Damaged or Defective Products

If your product arrives damaged or appears to be defective, please contact us as soon as possible after delivery.

For damaged or defective products, we may request clear photographs or videos showing:

  • The product

  • The packaging

  • The damaged or defective area

  • Your order/shipping label, where applicable

After reviewing the information, we may offer an appropriate solution, which can include a replacement, exchange, refund, or other reasonable resolution, depending on the circumstances.

Please do not dispose of the product or packaging until we have reviewed your claim, as it may be required for verification.

4. Wrong Product Received

If you receive an item that is different from what you ordered, please contact us at support@getposturefix.com.

After verification, we will work with you to arrange an appropriate resolution, which may include sending the correct product or providing a refund.

5. Refunds

Once your return has been approved and, where applicable, the returned product has been received and inspected, we will process the eligible refund.

Refund Processing Time: [REFUND PROCESSING TIME]

The time required for the refund to appear in your account may also depend on your payment provider, bank, or payment method.

Refunds will generally be issued to the original payment method, unless otherwise required or agreed.

6. Exchanges

Where available, we may offer an exchange for an eligible product.

Exchange availability may depend on:

  • Product availability

  • Reason for the exchange

  • Condition of the returned product

  • Applicable return conditions

If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.

7. Return Shipping Costs

Damaged, Defective, or Incorrect Products

If the return is due to a product being damaged, defective, or incorrectly supplied by us, GetPostureFix may cover reasonable return shipping costs, subject to verification.

Change of Mind / Other Eligible Returns

For returns that are permitted for reasons other than a fault, damage, or error on our part, the customer may be responsible for return shipping costs.

The applicable return-shipping responsibility will be communicated when your return request is approved.

8. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other practical considerations.

Non-returnable items may include:

  • Products that have been used where hygiene considerations apply

  • Products damaged through misuse or improper handling

  • Personalized or customized products, where applicable

  • Items specifically identified as non-returnable on their product page

  • Products returned after the applicable return period

This does not limit any rights you may have under applicable Indian consumer protection laws.

9. Products Damaged Through Misuse

Returns or refunds may not be approved where damage or defects are caused by:

  • Improper use

  • Failure to follow product instructions

  • Accidental damage

  • Unauthorized modifications

  • Normal wear and tear

  • Improper storage

  • Negligence after delivery

We may request photographs, videos, or other information to determine the nature of the issue.

10. Order Cancellation

If you want to cancel an order, contact us at support@getposturefix.com as soon as possible.

Cancellation may not be possible once an order has been processed, shipped, or otherwise fulfilled.

If an eligible cancellation is approved, the applicable refund will be processed according to our refund procedures.

11. Refunds for Undelivered or Lost Orders

If your order is confirmed as lost or undelivered by the relevant shipping provider, please contact us at support@getposturefix.com.

We will investigate the issue with the applicable delivery provider and, where appropriate, arrange a replacement or refund in accordance with our policies and applicable law.

12. How to Request a Return

To request a return, email:

support@getposturefix.com

Use the subject line:

Return Request – [ORDER NUMBER]

Please provide:

  1. Your name

  2. Order number

  3. Product name

  4. Reason for return

  5. Photos/videos where relevant

  6. Any additional information requested by our support team

Our customer-support team will review your request and provide the next steps.

13. Customer Support

We believe that good customer service is an important part of a good shopping experience.

If you have any questions about returns, refunds, exchanges, or damaged products, please contact us:

GetPostureFix
Email: support@getposturefix.com
Website: getposturefix.com

We aim to handle every eligible return fairly and provide a reasonable resolution as quickly as possible.

14. Changes to This Policy

GetPostureFix may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

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