Return & Refund Policy

Last updated: January 2025

At PostureFix™, customer satisfaction is at the core of everything we do. We proudly operate with world-class fulfillment partners to ensure high-quality products, fast delivery, and a premium customer experience.

All returns and refunds follow our fulfillment partner’s requirements to guarantee fair, consistent, and efficient processing.

For any questions, contact us at support@getposturefix.com — we’re here to help.

1. Eligibility for Returns & Refunds

We offer returns, replacements, or refunds under the following conditions:

1.1. Damaged, Defective, or Incorrect Items

You are eligible for a full refund or free replacement if:

  • The product arrives damaged,

  • The product arrives defective,

  • You received the wrong item, size, or variant.

Required Proof:
Please submit clear photos or videos showing:

  • The shipping label,

  • The package condition,

  • The product received,

  • The defect/damage.

This must be submitted within 15 days of delivery.

2. Product Not Received

You are eligible for a refund if:

  • Your order has not arrived within the maximum delivery window,

  • Tracking has not updated for 10+ days,

  • The package is confirmed lost in transit.

3. Returns Accepted for Buyer’s Convenience (Where Applicable)

For unopened, unused products, you may request a return within 7 days of delivery.
Return shipping costs must be covered by the customer.

Important:
Returns must follow our return instructions. Unauthorized returns will not be accepted.

4. Situations Not Covered

We cannot process returns or refunds for the following:

  • Customer ordered the wrong size, variant, or color.

  • Customer changed their mind after the order was processed.

  • Orders already in transit.

  • Inability to cancel after shipment.

  • Packages marked as delivered by the carrier but claimed as “not received” (in such case, please file a claim with your local carrier).

5. Return Process

Step 1 — Contact Support

Email us at support@getposturefix.com with your:

  • Order number

  • Full name

  • Clear photos/videos of the issue

  • Description of the problem

Step 2 — Return Authorization

If a return is approved, we will provide you with:

  • A Return Authorization Number (RAN)

  • The correct return address 

Please do not return items without authorization.

Step 3 — Inspection & Processing

Once we receives and inspects the returned item:

  • Refunds are processed to your original payment method

6. Refund Timeframe

Refunds take:

  • 3–10 business days to reflect in your bank or card, depending on your financial institution.

7. Order Cancellations

Orders can be cancelled only before fulfillment begins.
Once your order is shipped, it cannot be cancelled.

8. Shipping Costs

  • If the return is due to PostureFix error (defective/wrong item):
    → We cover all shipping costs.

  • If the return is for personal reasons (change of mind):
    → Customer is responsible for return shipping.

9. Final Notes

  • We strictly follow the policies of our fulfillment partner to maintain premium service and transparency.

  • Unauthorized returns, missing documentation, or returned items used/damaged after delivery will not qualify for refunds.

  • PostureFix reserves the right to refuse returns that do not meet policy conditions.

If you need help, our support team responds within 24 hours:
📧 support@getposturefix.com